Technical Support Engineer_Syngo_Gauteng

Job description

Job Description

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as a  Technical Support Engineer  based in Gauteng.

Your tasks and responsibilities:

·        Complete broad scope of technical tasks including evaluation of customers equipment and systems among others.

·        Determine priorities of tasks and actions and schedules measures accordingly.

·        Log into the phone system to ensure the RSC maintains a high phone availability for its customers and CSE/APP alike, and thus facilitates in a faster issue resolution

·        Demonstrate a professional and positive attitude toward all customers, CSE/APPs and other colleagues

·        Always follow the call handling process with the focus on Customer pre-clarification.

·        Take necessary steps toward problem solving by using analytical troubleshooting techniques and the Siemens Knowledge Base (SKB) including known issues

·        Develop an onsite action plan and make spare part recommendations if an onsite visit cannot be avoided

·        Set priorities to escalate problems to HQ Support in a timely manner and in alignment with the defined SLA

·        Utilize Smart Remote Service (SRS) to proactively support the Customer Service Organization in countries where applicable with the aim of increasing profitability, sustaining a competitive advantage, and enhancing overall customer satisfaction by improving uptime and efficiency in their labs.

Your qualifications and experience:

·        Diploma in IT or equivalent electrical engineer qualification

·        A+

·        N+

·        MCSE Server 2012/2016 or equivalent

·        5-8 years proven work in IT server and desktop support

·        DICOM communication knowledge advantageous

·        Excellent communication and leadership skills

·        Ability to plan, multi-task and manage time effectively

·        Must have a valid driver’s license and your own vehicle,

Good to know:  You must be available on short notice to travel country wide and to Africa due to operational requirements and on long term projects as well as travel outside of the region to assist nationally.

Experience in the following disciplines will be highly advantageous

·        Syngo Plaza

·        Syngo.via

·        Basic SAP user interface knowledge

·        Storage Server experience

What else do you need to know?

This role provides support countrywide however you may be required to support other countries.

You need to have a valid South African driver’s license and your own vehicle.

You must not have restrictions to travel within SADC and abroad.

Must be a South African National, preferably from a designated diversity group

Our global team:

Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

To all recruitment agencies:  Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Organization: Siemens Healthineers

Company: Siemens Healthcare Proprietary Limited

Experience Level: Experienced Professional

Job Type: Full-time