Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.
Alexander McQueen is currently seeking a Selling Supervisor located in Bal Harbour who will report to the Store Director as part of our dynamic and growing retail team.
As a Sales Associate in one of our stores, you will provide exceptional service in line with our Service Values and Standards, in order to achieve and exceed your monthly and annual sales targets.
How you will contribute
Sales & Client Service
•To know and achieve your, and the store’s daily, monthly and annual sales targets
•Demonstrate knowledge and understanding of different sales techniques, for example cross selling, in order to drive your sales and KPIs
•Provide excellent service through continued commitment to our Service Values and Standards
•An understanding of current products, trends and collections and ensuring that clients are informed and aware
•Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company
•Achieve a score of at least 85% in any mystery shop report in which you are the primary Sales Associate
Policies, Procedures and Compliance
•To ensure that all relevant procedures and policies are understood. To carry out work according to those standards
•Personal appearance and presentation must be strictly in line with company’s uniform and grooming standards
•Understand and comply with PCI compliance policy and regulations, without fail
•Adheres to Security and Health and Safety regulations
Back of House
•To replenish stock and maintain high standards of merchandise and product presentation
•Maintain your designated ‘area of pride’
•Support the store with cycle counts and during bi annual inventories
•Support with the processing of shipments and transfers, in line with the relevant procedures
Keyholder Responsibilities (where applicable)
You may be required to take on additional responsibilities as a Sales Associate with regards to the opening and closing of the store. If your manager has informed you that this is the case, your responsibilities may include:
•Opening and closing the Store according the needs of the business, in line with Company security rules and procedures.
•Opening and closing of the register, in line with the necessary policies and procedures regarding cash management
•Checking the store answering machine for new voicemail messages, distributing any messages to colleagues and management accordingly
•Completion and distribution of End of Day reports
Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description.
Who you are
•Experience in a similar role
•Experience in a customer service role with face-to-face customer contact
•Ability to adapt to frequent change and a high pressure environment
•Ability to initiate contact and communication
•Motivated by being a team player with a common goal
•Excellent communication skills
Alexander McQueen Trading America Inc