French and Spanish Customer & Technical Support – Lisbon

Description de l'offre

Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you a native French speaker? Then, work as Customer & Technical Support!



What is waiting for you:

Work location: Lisbon – one of the best and sunniest places to live in Europe;
Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
One flight per year to your home country (within Europe);
Health insurance from day one in the company;
Ongoing certification and training opportunities;
Refer a Friend Program with attractive incentives;
Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.


What you’ll be doing at Teleperformance Portugal



As a Spanish-speaker Customer & Technical Support, you will:

Working as a Customer & Technical Support, you'll have to be a relentless advocate for the customers and their issues;
Provide the necessary help to solve all customer’s technical issues, through phone and email;
Ensure customer satisfaction, presenting creative solutions to their issues;
Make an effort to regained customer’s confidence in the brand;
Provide recommendations to engage with customer’s needs;
Have a central role within the internal organization.


There will be big smiles if you

Profil recherché

Fluent level of Spanish and French plus a B2-level in English;
Customer oriented with strong decision-making skills as a Customer & Technical Support;
Excellent communication and good argumentation skills;
Ability to solve technical issues creatively;
Ability to build and maintain positive relationships with customers;
Basic knowledge of Windows and MS Office.