Premier Relationship Officer - Retail Banking and Wealth Management

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

Find out more about our Jade business at hsbc.com.hk/jade and explore where your exciting new role as a Premier Relationship Officer can take you at HSBC.

Principal Responsibilities

·
Collaborate with Premier Relationship Manager to develop and nurture relationships with Premier clients

·
Provide efficient, high quality professional services and ensure a consistent delivery of the Global Premier core service standards and proposition

·
Support Premier Relationship Managers to conduct customer needs activity planning and portfolio management to improve customer satisfaction

·
Promote HSBC Premier proposition for deposits and portfolio growth

·
Initiate and maintain effective communication with paired Premier Relationship Managers

· Assisting Premier Relationship Manager on managing, developing and retaining quality client relationship

Desired profile

Qualifications :

Requirements

· 
Bachelor's degree or equivalent experience

· 
Proven frontline experience in customer serving at a financial institution

· 
Excellent customer service skill and mindset, with strong attention to detail

· 
Good knowledge of retail banking and wealth management products

· 
Team player with commercial orientation

· 
Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment.

· 
Holder of relevant insurance and investment licenses

· 
Fluency in both English and Cantonese, with knowledge of Mandarin is preferred

· 
University level education, preferably in finance, business or a related discipline

To be considered for this role, the relevant rights to work in Hong Kong is required.




You'll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.