First Line Risk and Control

Job description

Role Purpose (overall high level summary of the role)

The Offboarding Team is based in Bangalore and is part of the Client and Counterparty Selection Team. The Client and Counterparty Selection Team forms part of the Chief Control Office within HSBC Global Trade and Receivables Finance (GTRF).

GTRF is responsible for core trade services, receivables finance, supply chain, commodity and structured trade finance and forfaiting businesses across the Group. It serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.

The Offboarding and Client and Counterparty Selection teams are responsible for all aspects of client exit execution for both CMB and GBM clients.

Responsibilities of the Manager Offboarding will include:

· Coordination of Trade only Relationship Management Application (RMA) process.
· Timely response to queries raised to Offboarding generic mailbox.
· Liaise with the GTRF Services teams responsible for Exit Execution operational processes.
· Production of various MI/Control reports related to GTRF Exits process (including account closure reconciliation), Network Bank Exposure report and dashboards and Trade only RMA dashboards and other adhoc MI requests.
· Provide support to and deputise for the Team Manager Offboarding

The ideal candidate for this role will have:

· Experience of working in one or more of the relevant environment/s, i.e. GTRF, Risk, Financial Crime Compliance or GTRF Services is desirable but not essential.
· Ability to process high volumes of data (using MS Excel), identify key issues and impacts and present critical information to senior decision makers
· A successful track record of delivering complex projects and, or programmes, utilising appropriate techniques and tools (MS Excel) to ensure and measure success
· A track record in process improvement and change management.

Impact on the Business / Function

Typical KPIs and Targets

GTRF Exit programmes

§ Managing various aspects of GTRF Exit programme including Legal Entity (LEBI) and Master Group exits coming through Reputational Risk and Client Selection Secretariat (RRCSS) for CMB and GBM

§ Coordination of Exits cases received from GBM and CMB CSEM teams including but not limited to checking outstanding GTRF exposures and other data attributes and liaising with GTRF services teams across sites for account closure or special Instruction placement as relevant.

§ Providing timely responses to Exit and other queries received in generic Offboarding email box.

§ Managing the process of placing markers on CBIDs as part of Bank Exits process. Including performing monthly Marker monitoring reconciliation.

§ Attending different Exit forums to provide update on GTRF status

§ Performing monthly Account closure reconciliation and exposure checks for GTRF exits and follow up for any identified breaches.

§ Updating relevant LOB systems for GTRF exit status including run off date for exit cases.

§ Updating and maintaining documentation for various processes. For example DIMs

RMA Coordination

§ Coordinating country level RMA reviews initiated by FIG (RMAs where FIG no longer wishes to review KYC).

§ Review and coordination of Trade only RMAs process nominated through the business.

· Enriching the data, providing RMA lists to the sites asking for sponsorship decision and appropriate business case if required, including coordination with KYN (Know Your Network) utility and updating of RMA master group review files.

· Checking if the Trade Only RMAs request meets the minimum criteria, reviewing KYN DD and requesting business case for sponsorship from sites where required. Updating RMA master list for business cases post RMA activation.

· Conducting periodic review of active GTRF RMAs and collating business case/justification from GTRF sites where required in case of low volumes.

· Production of SWIFT Traffic reports.

Network Bank Management

§ Production of MI for Network Bank Portfolio management.

§ Production of daily Network Bank exposure report.

§ Production of MI to facilitate annual portfolio review of Network Banks.

§ Updating and maintaining documentation for various processes. For example, DIMs

Mailbox Management and List Coordination

§ Timely response to queries raised to Offboarding generic mailbox.

§ Coordination of the following lists: monthly TCP update, trade only RMA master list, non- permitted transactions for exited banks.

§ Dealing with all queries in timely manner. Filing all e-mails to maintain adequate audit log.

§ Timely updating of monthly lists.

§ Updating and maintaining documentation for various processes. For example DIMs

Customers / Stakeholders

§ Country Heads of GTRF services, Trade services team, HUB managers (or equivalent), Business Development Manager (BDMs), RRCSS, KYN utility, Payment Services, Team RMA, Global Exit Execution Utility (GEEU process): DR (data readiness) team

§ Effective relationship and stakeholder feedback.

§ Operational efficiency gains

Operational Effectiveness & Control

§ Effective implementation of GTRF Exit programmes and improved control environment

§ Provision of support and guidance to the offshore team.

§ Instances of proactive intervention.

§ Improvement in business risk awareness and control standards.

§ Successful completion of special projects




Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

§ Managing multiple stakeholder priorities and changing process requirements.

§ Coordinating 56 GTRF sites across different time zones.

§ Large volumes of exits come through different channels. Ensuring that data is correctly updated on

all relevant master lists can be challenging as this is a manual process.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

· Based in Bangalore

· Regular interaction with regional business management, services and business development teams.

Management of Risk (Operational Risk / FIM requirements)

The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.

This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.

The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence'. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.

Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.

The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards. The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.

This will be achieved by:

1. Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

2. Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.

Observation of Internal Controls (Compliance Policy / FIM requirements)

Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided.

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD'000)

Headcount reporting to this role

Direct:

Indirect:

Total:

Desired profile

Qualifications :

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

Knowledge

§ Understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes.

§ A successful track record of delivering complex projects and, or programmes, utilising appropriate techniques and tools (MS Excel) to ensure and measure success.

Experience

§ Experience of working in one or more of the relevant environment/s, i.e. GTRF, Risk, Financial Crime Compliance or GTRF Services is desirable but not essential.

§ A track record in process improvement and change management.

Capabilities

§ Ability to process high volumes of data (using MS Excel), identify key issues and impacts and present critical information to senior decision makers.

§ A successful track record of delivering complex projects and, or programmes, utilising appropriate techniques and tools (MS Excel) to ensure and measure success.

§ Set and achieved challenging short, medium and long term goals which exceeded the standards in their field

§ Self-awareness with confidence to work independently and take responsibility for own development