First Impression Officer - Retail Banking and Wealth Management

Job description

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high calibre professional to join our team as First Impression Officer.

Principal responsibilities

· Support Relationship Managers by assuming responsibility of the operational functions in customer service
· Achieve a high service standard by ensuring efficient and quality service to customers
· Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group Standards and local regulations
· Providing administrative support to the Premier Relationship Managers
· Improve customer experience by highlighting the needs and existing deficiencies of customers
· Provide administrative and logistic support

Desired profile

Qualifications :

Requirements

·  Degree holder with relevant experience in a retail banking environment
·  Strong banking and product knowledge will be an added advantage
·  A team player who is self-motivated and customer service oriented
·  Possess excellent interpersonal and communication skills

You'll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.