Domain Product Owner/Product_Development
Pune (Pune) Project / Product management
Job description
Role Title: Senior Manager, Domain Product Owner, Digital Services, Global Retail Banking and Wealth Management (RBWM)
Digital at HSBC
The most exciting digital revolution in HSBC's history is happening right now. The global digital solutions we are creating will influence the banking behaviour of over 37 million customers worldwide. Such an exciting journey comes with a truly unique career opportunity, working alongside world-leading experts and technology companies to embed digital into the heart of the bank. HSBC has evolved over its 140-year history and our significant investment in digital is a primary and pivotal step in our movement toward building the digital bank of the future. We are looking for inspiring leaders to help drive that journey.
Our Digital teams are an integrated global group of over 5500 technologists, analysts, data scientists and commercial thinker, working across our offices in across the world.
We are organised around three principle layers with respect to our Propositions, Customer Experiences and Digital Services. Our Propositions layer will typically exist across multiple channels combining experiences, pricing, risk, commercials, marketing, etc. to address the needs of target customer segments. Our Experiences layer will drive a consistent customer experience across channels; making it easier to prioritise journeys between channels. Our Services layer will drive capabilities and services required to support our digital products; consumed by both internal customers (e.g. within our experience layer) and external customers (e.g. open banking consumers), promoting a decoupled cadence of experience and service layers where necessary, to create dedicated focus, scale and efficiency.
We are looking for collaborative thinkers and dreamers with the spirit to continue to make change happen. We champion brave new ideas that will transform future customer experiences
Domain Product Owner (DPO), Digital Services
Our Services taxonomy is designed to ensure that we have single points of ownership and accountability for all services across the bank. These are defined by Domains of common function and intent where we bring together a cohesive and coherent range of services grouped around customer needs.
The role's remit covers the concept, design, build and operation of a global HSBC Digital Banking domain and service product and is accountable for domain vision, scope, scaling and operation, standards of service design, operations and dependency management.
·
Enabling all digital service products and variants globally
·
Activating services to enable propositions and experiences across all digital channels
·
Enable new onboarding experiences in alignment with digital identity and global standards
·
Work with UX, research and business specialists to ensure that service roadmaps are being built around customer needs
·
Continuously testing and improve the core services
·
Add new features in line with market data and trends
·
Enable integrated and coherent propositions across all channels through universal digital services
Understanding market trends and customer needs and on the other side proposing commercially viable services (on their own and supporting propositions) by working closely with our retail bank stakeholders and the wider digital product management teams.
Provide market-leading, compelling Digital Services and experiences that can leverage our global scale and distribution network. With increased connections between businesses around the world, the aim is to take HSBC from a collection of locally orientated digital experiences to one global set across RBWM.
Key responsibilities will include
·
Support and enable the digital services product strategy, driving an ‘outside-in' global product vision across digital services in accordance with the agreed design standards and principles
·
Develop, through stakeholder collaboration, a cohesive roadmap for services as products, including conceptualization, ideation, opportunity assessment and prioritization
·
Champion the future use cases of our services with third parties and wider Bank channels ensuring where there is customer and/or commercial value we reflect this consideration in our design and roadmap
·
Provide a single point of ownership and ensure requisite artefacts are available to evidence product health and future direction
·
Maintain the requisite supporting documentation and specifications for service customers and end users
·
Support colleagues across the Bank in being able to deliver their desired customer outcomes through a combination of digital services (both HDS and external services)
·
In tandem with wider team develop appropriate planning, prioritization, and release management processes to enable launch of new services and features that our customers understand and derive value
·
Assist in prioritizing the service demand and supply for all Channels (digital, branch, contact centre, ATM etc.) and Clients (app, browser, voice etc.) across the Domain and support the vision of the API architectural landscape
·
Own and drive the KPIs and commercials for the services you manage, ensuring the necessary analytics and MI available to understand utilization, operational costs, investment, external demand and revenues generated
·
Identify opportunities to drive ROI for services, either to other parts of HSBC or to external parties as part of a given market's open banking initiatives
Preferred Qualifications & Experience
·
Results driven with demonstrable success building out digital products, and a track record in taking on end-to-end ownership.
·
Commercial acumen, able to understand and speak to revenue and value generation models
·
Strong analytical and quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate up assumptions and recommendations.
·
Customer focused, results-based approach, able to deliver to deadlines.
·
Strategic approach to problem resolution as well as the ability to develop and communicate a sound plan.
·
Experience with both Agile and Lean development methodologies
·
Strong interpersonal skills and ability to concisely and effectively convey your rationale and needed actions to engage diverse audiences and influence senior executives.
·
Deep passion for Digital and how new offerings and capabilities can meaningfully drive engagement, empowerment, and the overall consumer experience.
·
Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
·
Experience in a global or regional role, working effectively to deliver targets across diverse cultures.
·
Comfortable with technology including ability to translate business and customer need to business requirements, customer journey mapping, technical assessments, organizational buy-in, launch, and ongoing management.
·
Strong communication skills for navigating through business requirements, differences of opinion on approach. Experience in developing and executing customer facing and staff facing communications an advantage.
·
Demonstrate flexibility when addressing shifting or competing priorities.
·
Proven ability to manage third party partners both in partnership development when required, and ongoing partner management.
·
Able to share responsibility for key decision making with a team, while accepting responsibility to drive the internal decision-making processes. Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.
·
Bachelor's degree or equivalent preferable.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Under the Company's internal 'Back to Front'/'Front to Back' transfer policy this role may be classed as High Risk. As a result, internal candidates may require enhanced approvals and vetting checks if they are currently employed in a Front Office department, or if they have worked in a Front Office department within the last 5 years (please refer to the HR FIM definition for further guidance). The enhanced approvals and vetting would need to be completed before the candidate will be confirmed in the role.
We are an equal opportunity employer and are committed to creating a diverse environment
Desired profile
Qualifications :
Role Title: Senior Manager, Domain Product Owner, Digital Services, Global Retail Banking and Wealth Management (RBWM)
Digital at HSBC
The most exciting digital revolution in HSBC's history is happening right now. The global digital solutions we are creating will influence the banking behaviour of over 37 million customers worldwide. Such an exciting journey comes with a truly unique career opportunity, working alongside world-leading experts and technology companies to embed digital into the heart of the bank. HSBC has evolved over its 140-year history and our significant investment in digital is a primary and pivotal step in our movement toward building the digital bank of the future. We are looking for inspiring leaders to help drive that journey.
Our Digital teams are an integrated global group of over 5500 technologists, analysts, data scientists and commercial thinker, working across our offices in across the world.
We are organised around three principle layers with respect to our Propositions, Customer Experiences and Digital Services. Our Propositions layer will typically exist across multiple channels combining experiences, pricing, risk, commercials, marketing, etc. to address the needs of target customer segments. Our Experiences layer will drive a consistent customer experience across channels; making it easier to prioritise journeys between channels. Our Services layer will drive capabilities and services required to support our digital products; consumed by both internal customers (e.g. within our experience layer) and external customers (e.g. open banking consumers), promoting a decoupled cadence of experience and service layers where necessary, to create dedicated focus, scale and efficiency.
We are looking for collaborative thinkers and dreamers with the spirit to continue to make change happen. We champion brave new ideas that will transform future customer experiences
Domain Product Owner (DPO), Digital Services
Our Services taxonomy is designed to ensure that we have single points of ownership and accountability for all services across the bank. These are defined by Domains of common function and intent where we bring together a cohesive and coherent range of services grouped around customer needs.
The role's remit covers the concept, design, build and operation of a global HSBC Digital Banking domain and service product and is accountable for domain vision, scope, scaling and operation, standards of service design, operations and dependency management.
·
Enabling all digital service products and variants globally
·
Activating services to enable propositions and experiences across all digital channels
·
Enable new onboarding experiences in alignment with digital identity and global standards
·
Work with UX, research and business specialists to ensure that service roadmaps are being built around customer needs
·
Continuously testing and improve the core services
·
Add new features in line with market data and trends
·
Enable integrated and coherent propositions across all channels through universal digital services
Understanding market trends and customer needs and on the other side proposing commercially viable services (on their own and supporting propositions) by working closely with our retail bank stakeholders and the wider digital product management teams.
Provide market-leading, compelling Digital Services and experiences that can leverage our global scale and distribution network. With increased connections between businesses around the world, the aim is to take HSBC from a collection of locally orientated digital experiences to one global set across RBWM.
Key responsibilities will include
·
Support and enable the digital services product strategy, driving an ‘outside-in' global product vision across digital services in accordance with the agreed design standards and principles
·
Develop, through stakeholder collaboration, a cohesive roadmap for services as products, including conceptualization, ideation, opportunity assessment and prioritization
·
Champion the future use cases of our services with third parties and wider Bank channels ensuring where there is customer and/or commercial value we reflect this consideration in our design and roadmap
·
Provide a single point of ownership and ensure requisite artefacts are available to evidence product health and future direction
·
Maintain the requisite supporting documentation and specifications for service customers and end users
·
Support colleagues across the Bank in being able to deliver their desired customer outcomes through a combination of digital services (both HDS and external services)
·
In tandem with wider team develop appropriate planning, prioritization, and release management processes to enable launch of new services and features that our customers understand and derive value
·
Assist in prioritizing the service demand and supply for all Channels (digital, branch, contact centre, ATM etc.) and Clients (app, browser, voice etc.) across the Domain and support the vision of the API architectural landscape
·
Own and drive the KPIs and commercials for the services you manage, ensuring the necessary analytics and MI available to understand utilization, operational costs, investment, external demand and revenues generated
·
Identify opportunities to drive ROI for services, either to other parts of HSBC or to external parties as part of a given market's open banking initiatives
Preferred Qualifications & Experience
·
Results driven with demonstrable success building out digital products, and a track record in taking on end-to-end ownership.
·
Commercial acumen, able to understand and speak to revenue and value generation models
·
Strong analytical and quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate up assumptions and recommendations.
·
Customer focused, results-based approach, able to deliver to deadlines.
·
Strategic approach to problem resolution as well as the ability to develop and communicate a sound plan.
·
Experience with both Agile and Lean development methodologies
·
Strong interpersonal skills and ability to concisely and effectively convey your rationale and needed actions to engage diverse audiences and influence senior executives.
·
Deep passion for Digital and how new offerings and capabilities can meaningfully drive engagement, empowerment, and the overall consumer experience.
·
Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
·
Experience in a global or regional role, working effectively to deliver targets across diverse cultures.
·
Comfortable with technology including ability to translate business and customer need to business requirements, customer journey mapping, technical assessments, organizational buy-in, launch, and ongoing management.
·
Strong communication skills for navigating through business requirements, differences of opinion on approach. Experience in developing and executing customer facing and staff facing communications an advantage.
·
Demonstrate flexibility when addressing shifting or competing priorities.
·
Proven ability to manage third party partners both in partnership development when required, and ongoing partner management.
·
Able to share responsibility for key decision making with a team, while accepting responsibility to drive the internal decision-making processes. Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.
·
Bachelor's degree or equivalent preferable.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Under the Company's internal 'Back to Front'/'Front to Back' transfer policy this role may be classed as High Risk. As a result, internal candidates may require enhanced approvals and vetting checks if they are currently employed in a Front Office department, or if they have worked in a Front Office department within the last 5 years (please refer to the HR FIM definition for further guidance). The enhanced approvals and vetting would need to be completed before the candidate will be confirmed in the role.
We are an equal opportunity employer and are committed to creating a diverse environment