Role Title : Digital Analyst
Business : RBWM Technology
Role Purpose / Description
The Digital Business Analyst is responsible for conducting analysis for changes and additions that deliver best in class enhancements to Digital Channels encompassing Mobile, Public Website and Online Banking. Analysts are involved from initial scoping, discovery, documentation of requirements right through to post implementation continuous improvement.
-The role requires detailed requirements analysis to translate concepts and business requirements into Digital propositions aligned to Global Digital strategies.
-Analysts will collaborate with other Digital teams as well as external stakeholders to deliver customer-centric journeys and digital capabilities for our customers.
-Analysts will support Global, regional and local markets with all activity to on-board onto continually evolving platforms, technology and adopt new features.
Operate as required across the Pipeline, Requirements and Release management verticals supporting convergence and reuse across Europe and MENA.
-Own analysis activity for small to medium sized well defined initiatives and contribute to larger programmes.
Impact on the Business/Function
-Perform in depth ‘As Is : To Be' analysis to deliver ‘best in class' personalised, secure and elegant digital experiences
-Support delivery of core capabilities that are built once and deployed across Global, Region local markets.
-Production of the Digital Analysis document set as part of User Centred Design activity in line with committed timescales and methodology, securing approval from stakeholders as required.
-Supporting Agile Scaled delivery and DevOps (development, automation, integration, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers.
-Contribution to the delivery of all multi-channel Global Digital priorities.
Customers / Stakeholders
-HSBC Digital Solutions internal Global stakeholders including Cross Functional Team and Discipline Leads
-HSBC Global Functions Digital Risk, Legal, Compliance, Information Security, Fraud, Data Security
-HSBC customers and prospects across the all entities
Ideal candidate profile
Knowledge & Experience / Qualifications
-Experience of managing a team leading business activity to support the delivery of digital change across regions/markets
-Exceptional analytical, planning and governance skills
-Leadership experience in customer focused organizations, in disciplines such as digital, programme or change management skills motivating and inspiring others to excel
-Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.
-Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business.
-Highly developed communication skills, both written and verbal, to explain complex or technical issues
-Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
-Ability to lead and influence
-Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
-Excellent understanding of project methodology, frameworks and best practice
-Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)