Desktop Support Engineer

Job description

Responsibilities


Main responsibilities:

·  Based on Priority, work on Incidents and Requests assigned to the team.
·  Open/update cases on the ticket system while keeping users up to date on the current status.
·  Monitor and review unassigned requests escalated by other teams.
·  Handle Desktop PC, Laptop, Mobile requests.
·  Log all hardware changes on asset management system.
·  Keep track of Hardware & Accessories Inventory
·  Handle new system or application implementations including DR.
·  Create and update IT documentation.
·  Execution level Project management tasks.
·  Trading floor support for relevant technologies (dealer phones, etc).

Profile Required

Requirement (Qualification/ Years of Experience/ Skill / Knowledge)

·  Minimum 2+ years with hands-on experience in IT helpdesk or desktop support position.
·  Proficient in Basic Network troubleshooting, supporting Windows 10 and Office 365 technologies.
·  Knowledge on writing scripts or macros will be an advantage but not mandatory
·  Strong desire to learn in a fast-paced environment, common sense approach to support.
·  Excellent communication skills and customer focused mentality.
·  Responsible and committed team player with strong interpersonal skills.
·  Good command of both written and spoken English.
·  Excellent troubleshooting skills, able to follow processes and procedures.
·  Work in shift and rotation base. (Monday to Friday, 8:00am to 5:00pm / 9:00am to 6:00pm / 10:00am to 7:00pm)
·  Occasionally required to work on Japan Public Holidays and Weekends
·  Fluent in Japanese language

Business Insight

Societe Generale is one of the leading financial services groups in Europe. Present in over 50 countries across Europe, the Americas and Asia. Societe Generale provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000SG8
Business unit: Societe Generale Securities Japan Limited
Starting date: Immediate
Date of publication: 23/10/2019