Technical Support Engineer Industial Automation & Control

Job description

Product Application Engineer/ System Architecture Expert responsibilities include :

- Promotion of our automation products and soft-wares,

- Preparation of quotations ( Architecture Solutions)

- Provide relevant product workshops and trainings,

- Answer incoming telephone calls, e-mails and prioritizing customer's support needs,

- Assistance to select the right product for customers application,

- Resolving network issues, product compatibilities issues,…

- Properly escalate unresolved issues to appropriate internal teams,

- Provide prompt and accurate feedback to customers,

- Ensure all questions (RFQ, opportunities, issues,…) are properly logged,

- Follow up with clients to ensure their applications are fully functional after troubleshooting,

- Maintain professional and jovial relationships with customers.

Product Application Engineer/ System Architecture Expert responsibilities include :

- Promotion of our automation products and soft-wares,

- Preparation of quotations ( Architecture Solutions)

- Provide relevant product workshops and trainings,

- Answer incoming telephone calls, e-mails and prioritizing customer's support needs,

- Assistance to select the right product for customers application,

- Resolving network issues, product compatibilities issues,…

- Properly escalate unresolved issues to appropriate internal teams,

- Provide prompt and accurate feedback to customers,

- Ensure all questions (RFQ, opportunities, issues,…) are properly logged,

- Follow up with clients to ensure their applications are fully functional after troubleshooting,

- Maintain professional and jovial relationships with customers.

Desired profile

Qualifications :

To be qualified for this role, you should hold a degree in a relevant field, like automation engineering. To be successful, the ideal candidate must be a self-driven technologist with the ability to work autonomous.

A good understanding of embedded and distributed control solutions as applied to the automation market will help drive your success.

Education Required:

Minimum Bachelors Degree in an engineering discipline.

Fluency required the language

·  Primary > Dutch and French fluently (read and write)
·  Secondary > English

Technical Experience and Knowledge Required:

A demonstrable track record of success in a similar job role, whereby product promotion and support are according to either market or End User requirements

In depth knowledge of process automation systems and their application within customer organizations.

Knowledge of the IoT protocols is required .

Candidate needs to known the basics of the Industry V4.0.

Performance Skills Required:

- Excellent problem-solving and communication skills

- Proven analytical and problem-solving abilities

- Ability to diagnose and troubleshoot technical issues

- Ability to conduct research into a wide range of industry products and softwares problems

- Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently

- Strong verbal and written communication skills are required.

- Demonstrate a flair & understanding of customer support issues.

- Demonstrate flexibility and ability to learn quickly.

- Proven ability to work towards individual and team goals.