Field Services Engineer

Job description

This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. The incumbent will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role. FSR will instruct customers on the operation and maintenance of equipment.

FSR must be available to respond to emergency calls and for intervention. Maintain service equipment, tools and documentation. Identify sales opportunities and submit them to sales teams in the FS systems

Desired profile

Qualifications :

· 
Provide outstanding customer service

· 
Advise customers on best practice, new services and upgrade opportunities

· 
Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.

· 
Perform Preventive, scheduled and unscheduled Maintenance on equipment

· 
Track Installed Base (serviceable assets)

· 
Submit Opportunity Detected during his interventions

·  Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives

·  Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, …).

· 
Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.

· 
Perform basic audits of customer's electrical systems and equipment.