Junior Support Analyst (Intern)

Job description

·  Job facts

Responsibilities:

As a Junior Support Analyst your main responsibilities will be:

·  focus on end user support; Consulting related to HR system functionalities
·  collaborating with business users, end users and business analysts
·  analyzing and resolving IT Incident in coordination with Shared Service Centers (SSC) and IT partners
·  day to day application monitoring, issue resolution
·  assist Business Analysts to define issue patterns
·  close collaboration with local IT and HR Service Desks including creating and contribute to keep documentation up-to-date
·  temporary job for 3 months

Qualifications:

You have ongoing University education, preferably in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience with excellent written and spoken command of English.

Furthermore you bring the following skills and competences:

·  ability to manage complex solutions in a multinational, fast-paced environment in close coordination with the customer
·  excellent customer orientation is critical to the role due to strong customer interaction
·  skills to independently analyze, document, and resolve incidents and problems
·  strong accuracy and attention to details
·  affinity to understand HR data model, processes, and data flows, demonstrated ability to quickly learn the business in-depth
·  eagerness to build relationships, customer-focus and problem solving in stakeholder community
·  fluent written and verbal communication skills; ability to quickly produce clearly written, well-organized documentation
·  ability to work in multinational environment connecting with people who have different level of knowledge on topics

Advantages:

· 
experience using IT Service management ticketing systems

· 
experience with HR systems (SAP HR, Workday)

· 
intermediate German language skills

Why should you join us:

·  valuable professional experience
·  competitive salary
·  flexible working hours according to your studies
·  support for university thesis writing
·  training opportunities
·  good, accessible location
·  great, people-focused company culture
·  young, diverse and dynamic environment
·  social events & team-building opportunities
·  opportunity for full time role after graduation

·  Who we are

The Hungarian Shared Service Centre provides financial, procurement and HR services to support the European and Global Roche subsidiaries and offers exceptional career path for fresh graduates and outstanding professionals.

Roche is an equal opportunity employer.