Integrated Service Owner - Enterprise Analytics and Data Science

Job description

·  Job facts

Do you want to be in charge of the strategy, experience and communication of your IT product or service end to end?The teams in Global Infrastructure & Solutions (GIS) connect Innovation and Productivity, ensuring that we provide excellent support, while at the same time providing innovative IT solutions to all our customers who consume IT Services within Roche.The Integrated Service Owner (ISO) is a leader with Product Management expertise who is passionate about building services that deliver excellent customer experience by considering “What would a customer say?” both in our approach to Services and in measuring what matters to them.

The Integrated service Owner for Enterprise Analytics and Data Science has the accountability for the strategy and service experience related to providing Advanced Analytics platforms and capabilities which are provided by GIS and can be leveraged across the enterprise.
The data and advanced analytics teams in Business IT and business functions are partners and consumers of the services provided. Data governance groups are key stakeholders providing input to and supporting the strategy. Advanced Analytics as provided from within the SAP ecosystem is a partner in defining the strategy and service definition as this environment evolves, but is not included in the integrated service as defined for this position.
Key elements of the integrated service include:

·  Internal data warehouse ecosystem providing services on Data Warehouse, Big Data, Data Integration, Reporting etc.
·  Data ingestion capabilities
·  Advanced analytics leveraging services on premise and cloud
·  Data catalogs to enable data consumption across multiple functional and enterprise managed data lakes and data stores
·  Data Science capabilities

Key partners are Data Governance Groups, functional data and analytics groups, functional account managers, business leaders including Network and Chapter Heads, Enterprise architecture and internal IT groups delivering the various technology services.

Main job accountabilities:

Identify and Assess Opportunities: Ensure GIS understands the desired experience and delivers the required consumer experience for the services.Ensures effective and appropriate mapping of business needs to technology capabilities.

Define your Service: Aligns strategic direction with key stakeholders.Defines Integrated Service Strategy & Roadmap, influences product Standards and Lifecycle plans, and proposes projects to create or enhance the service.

Evolve your Service: Manages consumer experience and satisfaction with the integrated service while appropriate focusing on cost efficiency.Defines servicemarketing/communicationsto consumers to drive appropriate use of the service.Tracks service utilization and cost to ensure GIS is doing the most with our resources.Ensures meaningful qualitative & quantitative KPIs are in place and are managed.Seeks opportunities for continuous improvement across all components that comprise the service.Positions GIS services in the ecosystem of complementary and competing external services. Create and maintain trust and mutual understanding

Requirements:

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Bachelor's degree required,Master's degree would be preferred

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Solid technical background with understanding and/or hands-on experience preferred

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Demonstrated excellence in product/service management and customer relationship/account management.

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Proven track record of managing all aspects of a successful product/service throughout its lifecycle

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Proven ability to develop product/service and marketing strategies and effectively communicate recommendations to executive management and consumers at all levels.

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Skilled at working effectively within cross-functional teams in a matrix organization

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Excellent written and verbal communication and presentation skills

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Product Management, Understanding the Customer, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Financial Planning and Strategy development.

If you have questions, please check our FAQs and videos on careers.roche.ch/faq

Roche is an equal opportunity employer.
Information Technology, Information Technology > IT Business Process Management, Consulting and Support

·  Who we are

At Roche, 98,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.