Sales & Purchasing Advisor

Job description

  

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

SALES & PURCHASING ADVISOR - NEW YORK

 

OVERVIEW:  

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, Patek Philippe, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

The role combines buying and selling for a self-starting retail professional. You will work alongside your colleagues to deliver an exceptional customer experience. You will be a confident communicator, driven and self-motivated. You will liaise with the Head of Purchasing and follow instruction clearly where given to achieve the best possible outcome. You will support your team in hitting targets.

As a customer facing role, you will be a sales-focussed and firm individual who can deliver excellent customer service. You can build a solid rapport with others and you will have the customers interests at the heart of what you do. As you are a part of the Purchasing and Sales department, you will demonstrate your knowledge of the purchasing, stock procedures and sales with confidence. This is a fast paced, growing organisation so, strong attention to detail is essential and you must have a “can do” approach with the proven ability to work on your own initiative. 

What’s in it for you? 

·  It will enable you to meet, greet and introduce new clients and raise the profile of the WF&Co showroom. 
·  Fantastic new office facility with chic furnishings 
·  Various company benefits, with a generous commission scheme

 

KEY RESPONSIBILITIES:

·  Managing and making appointments via our diary system to follow the appointment only policy
·  Buying and negotiating prices of watches including part exchange to secure a deal with the best possible margin
·  Welcoming customers who are viewing watches on the day, demonstrating excellent customer service skills
·  Manage the customer sales process from beginning to end; contact, appointment, conversion and after sales.
·  Understanding the stock control internal procedures, undertaking daily and monthly stock takes
· 
Handling “live” orders post payment and dealing with after sales queries from your customers 

· 
Merchandising display cabinets and assisting in dressing the store every morning and packing away in the evening

QUALIFICATIONS:

·  Experience of working with Key Performance Indicators (KPI’s)
·  The ability to negotiate (ideally with a part exchange involved) 
·  Ability to take in technical information and follow instructions and directions precisely
·  Results driven and motivated
·  Personable with a good, polite manner
·  Highly organized with the ability to prioritise own workload. 
·  Strong communication skills and confidence
·  Able to adhere to the WF & Co policies and procedures document and Health and Safety procedures. 
·  Experience in working with customers on a one to one basis, sales and negotiation in a luxury retail, boutique or sales setting is highly advantageous. 

 

KPI'S AND TARGETS:

·  Units Sold (Per Month) 
·  Units purchased & appointment conversion rates 
·  ATV, Negotiation/Discount control 
·  Customer Testimonials 
·  Conversion Rates