Identity & Access Management Directory Services Tier 3 Analyst

Job description

Description

Identity & Access Management Directory Services Tier 3 A nalyst

The Identity and Access Management (IAM) organization provides a secure, integrated, efficient, enterprise-wide IAM Services to enable efficient and effective protection of P&G information assets and ensure IT access is aligned with business need. The IAM Directory Services Tier 3 Analyst is responsible for the day-to-day operational activities of Directory Services. This role is also responsible for executing ITIL-based problem and incident management processes for Directories either in an escalation capacity or through managing the activities of Tier 2 Operations Analysts to whom changes, problems, or incidents are assigned for troubleshooting and resolution.

Essential Responsibilities:

·  Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use. Create required reports in response to business user needs.
·  Execute promotion and demotion of new and old domain controllers.
·  Perform Access Management using Active Directory per business requirement.
·  Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers.
·  Participates in and supports capacity planning and the development of long-term strategic goals for systems and software in conjunction with leadership team.
·  Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
·  Provide input and requirements during process and control design by IAM Service Delivery.
·  Contribute to definition of Directory Services service levels, KPIs, and metrics as co-lead by the IAM Operations Managers and IAM Service Delivery.
·  Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, server backups and server hardening.
Technical Competencies and Experience:

·  ITIL-based operations problem and incident management experience with some or all of the IAM technologies described below. Note that this experience should include managing 3rdparty resources and Tier 2 operations staff during normal, day-to-day operations, leading outage response teams to restore service after interruption, execution of operational improvement projects, and testing required to support project execution by IAM Engineering and changes managed through IAM Service Delivery.
·  Experience managing the activities of geographically distributed team members that include P&G employees, 3rdparty service providers, and Directories technologies suppliers using a 24x7 follow-the-sun model.
·  Deep technical knowledge of key P&G IAM/Directory technologies:
·  managing domain controllers in a cloud environment (AWS, Azure).
·  managing and administering Ping Directory servers.
·  experience with AzureAD Connect and log analysis.
·  experience in Group Policy Object Management.
·  understanding of basic networking concepts.
·  experience in using Service Now ticketing system.
·  deep technical understanding of MS Active Directory and Certificate Services
·  experience with Microsoft’s multi-tiered “Red Forest” concept for AD (also known as ESAE)
·  Preferably with ITIL and MCSA, MCSE or MCITP certifications (Windows 2008 or higher)
·  Should be passionate about server hardening and information security in general
We offer:
·  P&G-sized projects and access to world leading IT partners and technologies from day one.
·  Work in international team with global responsibilities.
·  Coaching programs, training and cloud certifications (e.g. cloud or analytics certifications)
·  Opportunity to change role every few years to be in the best place for you and best for P&G.
·  Flexible work arrangements (work from home up to 2 days per week)
·  P&G Vibrant Living programs (sport cards, in-office fitness center)
·  Competitive starting salary and benefits program (private health care, PG stock, saving plans).
·  Regular salary increases and possible promotions - all in line with your results and performance.
About P&G:

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ambi Pur®, Ariel®, Bonux®, Braun®, Blend-a-Med®, Fairy®, Gillette®, Head & Shoulders®, Lenor®, Naturella®, Olay®, Oral-B®, Pampers®, Pantene®, Vizir®, Vicks® .The P&G community includes operations in approximately 70 countries and more than 100 thousand employees worldwide. Please visit http://www.pg.com/ for the latest news and information about P&G and its brands.

We commit to provide you with equal opportunities in employment. We value diversity and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Qualifications

·  Fluent in English (spoken & written)
·  At least a Bachelor's degree
·  All Information Security roles require CISSP certification. Candidates without the certification must be able to pass the exam within the first 15 months of the role. P&G provides study preparation and exam cost coverage.

Job locations:
Warsaw, Warsaw, Poland Job Type: Full-time Req No: IT 00002187