Export Order Management Analyst

Job description

Description

Asia Chemicals is an exciting and interesting business unit who is looking for an Export Order Management Analyst! You will play a meaningful and critical role in delivering order to cash (OTC) to trade customers and P&G Plants. Using work processes, systems & technology, you become a skilled, strategic problem solver who makes decisions, resolve exception, and continuously improves processes based on new learning to enable more efficient operations. You will get to liaise as the critical issue/exception link for related organizations within P&G, customers and 3rd party logistics companies to resolve any order to cash (OTC) issues. This role scope manages mainly China shipments, and the work requires this person to have a basic proficiency in Mandarin to liaise with customers and vendors based in China in Mandarin.

Your team

You will be working with a team in P&G Asia Chemicals business unit reporting to a Team Manager and will be collaborating with the multifunctional teams like Finance, Sales, and Product Supply teams. You will be liaising primarily with the China market and Chinese customers and vendors.

What success looks like

·  Delivers Best-in-class critical metrics including Service, Day Sales Excellent, delivery on time
·  Responds to customers’ requests and enquiries in a timely manner

Responsibilities of the role

·  Delivers Best-in-class critical metrics including Service, delivery on time
·  Responds to customers’ requests & inquiries in a timely manner
·  Collaborates sales, freight forwarders, plants and physical distribution teams to ensure orders are processed and dropped timely & accurately
·  Leads Root Cause Analysis on order & cash related incidents including complaints, overdues, claims, deductions
·  Analyses customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation/ goals
·  Improve existing processes/operations
·  Participates in credit control communication
Qualifications

·  Have strong academic credentials
·  Able to work independently
·  Have strong interpersonal and communication skills
·  Have an entrepreneurial & customer oriented mindset
·  Digital & data analysis skills is a plus
·  Basic proficiency in Mandarin

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Job locations:
Singapore, , Singapore Job Type: Full-time Req No: SNO00003372