NOC Assistant Manager

Job description

about the role

·  Coach, train and develop staff on current and future operational/network requirements under guidance of NOC managars and ensure team proficiency in 24 x7 surveillance of our network.
·  Consistently direct the team to provide efficient handling of cases and to document outages and issues appropriately.
·  Execute, trigger and follow up all required actions to restore normal services.
·  To ensure that all requisite “customer” entities within the company are advised of outage and repair status.
·  Constantly monitor and guide team towards compliance to procedures, performance targets and overall KPIs set for the Department. Support the NOC managers in implementing initiatives performance enhancing initiatives.
·  Assist the Network Operations Manager, ENTMC  in the design and implementation of the required plans to ensure meeting consistently high levels of business targets.
·  Enforce adherence to company policies, processes and procedures to eliminate non-compliance.
·  Conduct employee performance reviews in accordance with the HR policies.
·  Develop progress reports and statistical reports as required, for  management review.
·  Provide second  level support to the Network front line staff when required.
·  Provide network operations feedback to the ENTMC management team.
·  Actively participate and support NOC managers on Network related Projects planning and inplementation
·  Handling a role of NOC Duty manager to support all internal / external stakeholders during major incidents or network crisis.
·  Manage and work with in the OINIS operations on Network Performance and Network Evolution to improve efficiency.
·  Provide Reports, solutions and or recommendations to the Network Operations Manager and other OINIS Operational  support entities regarding procedures and software/hardware improvements that would result in improving the Quality of Service of the network.
·  Provide Reports, solutions and recommendations to the Network Operations Manager  and other OINIS Operational support entities following major network outages / incidents.
·  Coordinate high impact and major changes on the network, to ensure successful change management with minimal interruption to the customers.
·  Take Ownership for all issues escalated to Managers until their full restoration.
·  Constantly monitor and identify means that would maximize Network Availability so as to meet and exceed availability targets for both Network and System Platforms.
·  Ensure smooth execution of the ENTMC NOC Disaster Recovery Process during a disaster situation that may result in unavailability of either the primary or secondary NOC site.

about you

knowledge and abilities

 

·  Service oriented; customer focused, with the ability to resolve complex issues through a systematic and methodical approach.
·  Provide continuous world-class quality of service ensuing highest focus on Customer & Network fault resolution with an adequate sense of urgency.
·  Good interpersonal skills.
·  Good time management, organizational and communication skills
·  Ability to work under pressure.
·  Ability to deal with multiple tasks.
·  Ability to coach and mentor peers and subordinates
·  Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
·  Presentation skills
·  Ability to build relationships with peer and management levels
·  Proactive, self motivated and determined attitude.
·  Excellent problem solving skills are necessary.
·  Team working spirit
·  Tenacity.
·  Flexibility in terms of working hours.
·  Proficiency in English. Possession of Multi-lingual skills is an asset.

 

additional information

Educational qualification : Engineering / Telecommunications / Business Management Degree or equivalent.

 

Experience of  Minimum 10 years with large telecom or service providers in global business enviornment including 4-5 years in a role of Team Leader

 

Solid work exposure in at least two or more of the following platforms and inductrial sectors .  

Nortel , Cisco , Alcatel , Italtel , Juniper, Large Scale Network.

department

Orange Intl Ntwk Infr & Svcs

contract

Regular