Customer Service Analyst

Job description

about the role

The Service Desk Specialist ensures good customer service relationship for the client networking products within his/her perimeter in accordance with the company's procedures and with a constant concern for customer satisfaction.

Ensure timely processing of large account client request (verbal and written) on following perimeters and provide necessary support in handling of customer incidents

about you

Excellent communication skills both written and spoken

 

Customer Relationship Management.

 

Excellent customer facing skills are required

 

Good time management, and organizational skills

 

Team work, use of a team approach to solve problems when appropriate.

 

A determination to process tasks according to pre-defined processes is essential.

 

Ability to build relationships with peers and management levels and customers.

 

Proactive, self-motivated and determined attitude.

 

Flexibility in terms of working hours. (24x7 contract)

 

Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate

 

Results orientated, and problem solving skills.

 

Willingness to learn and expand knowledge

 

Incident resolution

 

 

additional information

Problem analysis and problem solving

 

IT Knowledge in Networking would be an advantage

department

Customer Services & Operations

contract

Regular