Technical Research Analyst

Job description

·  You will handle in-depth technical and product based questions and escalations from customer service centers around the globe.
·  You will investigate and document complex technical issues impacting our service.
·  You will prevent negative impacts to Netflix and our customers by identifying trends and articulating them into actionable follow up and takeaways.
·  You will be assisting our Global Escalations team in coordinating the Customer Service response to service issues and outages.
·  You will serve as an expert resource for general and technical questions in Amsterdam, Athens and Lisbon.