Waiter- Ground Floor

Job description

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Desired profile

Qualifications :

Function

The successful incumbent will be responsible to perform duties but not limited to stock control, waiter functions and perform other duties as per Marriott's standard operating policies and procedures.

Required Experience & Qualifications

·  Minimum two years' experience in a similar position.
·  Customer / staff focused
·  Ability to work without supervision
·  Positive, Motivated and Enthusiastic personality
·  Team orientated
·  Ability to speak, read and engage in the English language
·  Familiar with Cape Town surrounding Area
·  Ability to work within a pressurized environment.
·  Ability to work flexible working hours.
·  Attention to detail pertaining to area responsibility

Key Responsibilities

·  Serve food courses and alcoholic beverages to guests.
·  Set tables according to type of event and service standards.
·  Answer questions on menu selections.
·  Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
·  Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
·  Record transaction in MICROS system at time of order.
·  Check in with guests to ensure satisfaction with each food course and/or beverages.
·  Maintain cleanliness of work areas throughout the day.
·  Complete opening and closing duties.
·  Present physical and accurate check to guest and process payment.
·  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
·  Address guests' service needs in a professional, positive, and timely manner.
·  Thank guests with genuine appreciation and provide a fond farewell.
·  Assist other employees to ensure proper coverage and prompt guest service.
·  Perform other duties as and when required.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.