Room attendant

Job description

Start your career as Room Attendant at W Amsterdam where design, music and fashion connect to our guests and create an extraordinary dynamic for the city of canals.

Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.

A magnificent icon where our guests step inside the W Amsterdam and go straight to the top and check in at our rooftop W Living Room. Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and two lavish Extreme WOW Suites.

Get in on the fun and transform your dreams into reality. Apply now and Deliver Whatever/Whenever to our guests, Connect to the Extraordinary & Surround yourself with what's new/next.

Location
Located near Dam Square, W Amsterdam is right in the heart of the city, just steps from the iconic canal district with its vibrant restaurants, bars and nightlife scene and an easy stroll to the boutiques of the 9 Streets district.

Job description
We are looking for an Room Attendant who is passionate about W, passionate about music, style and innovation. It is critical that the Room Attendant represents the W lifestyle to our guests and customers. They, like the rest of our ‘talent' are the soul behind the brand and they bring it to life.

As a Room Attendant you replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).

Main responsibilities

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Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

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Speak to guests and co-workers using clear, appropriate and professional language.

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Identify and report preventative or other maintenance issues in public areas or guest rooms.

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Respond promptly to requests from guests, Front Desk, or At Your Service requests

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Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.

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Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.

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Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.

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Report missing hotel/resort property and damages to room to manager/supervisor.

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Limit access to guest rooms while cleaning by following departmental procedures.

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Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.

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Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.

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Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.

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Remove trash, dirty linen, and room service items from room and balcony/patio.

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Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave).

·
Straighten desk items, furniture, and appliances and restore to original positions.

·
Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).

Desired profile

Qualifications :

Profile
You possess high levels of organizational skills and efficiency and are able to work under pressure. As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.

If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike. You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well!

Are you the one who will WOW us and be part of our W Talent?