Reservation Agent

Job description

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Nara is located in the Kansai (West) region of Japan, known for its embodiment and preservation of traditional Japanese history and culture. Nara is home to many of the country's oldest surviving palaces, Buddhist temples, and Shinto shrines. Nara has the enviable distinction of having more UNESCO World Heritage listings than any other prefecture in the country.

JW Marriott Hotel Nara is the first JW Marriott hotel in Japan, and the first luxury international hotel in Nara prefecture. It will be located on the west end of Nara city, 700M west of the nearby Shin-Omiya Station, 1.6KM of JR Nara Station. The hotel will contain 158 rooms with all day dining, a Japanese specialty restaurant, and a lobby bar.

The facilities adjacent to the Hotel, which will be developed by the city government and various third parties, will feature a large convention hall, theater, public hot spring facilities, NHK Broadcasting Hall, and extensive F&B and retail complex.

The hotel is set to open in 2020.

Desired profile

Qualifications :

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.