Night Auditor

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Desired profile

Qualifications :

Swindon is a thriving town which has seen a lot of investment in recent years. It has an economy ranking amongst the top 5 UK cities for performance – but without the price tag of larger cities. Located in the heart of the breath-taking Wiltshire countryside, Swindon has become a popular destination for business and leisure visitors alike. The Swindon Marriott Hotel caters for this mix of travellers by providing modern, state of the art facilities with a personal and friendly service.

With its great transport links and ideal location near the hustle and bustle of the historic Old Town area, it's no wonder that the Swindon Marriott has become a leading hotel in the local area and an outstanding example of the Marriott Hotels brand.

Job Summary:

An exciting opportunity has arisen in our Front Office for a Night Auditor to join our team! The role is a full time position of 40 hours a week.

To successfully fill this role, you will ideally possess and demonstrate the following qualifications, behaviours, skills and values:

·  Previous experience working within a Front Office or similar environment preferred
·  Strong Communication skills (verbal, listening, writing)
·  Innovative
·  Pro-active and reliable
·  Able to work alone and within a team
·  Experience of a front desk system
·  Customer Focused

Education or Certification

· 
Good level of English essential

Duties and responsibilities:

·  To be responsible for the closing down and opening up of the hotel areas during the night. To ensure regular patrols of the building take place during the night and staff transportation co-ordinated and running smoothly
·  To supervise the operation of and the closing down of the bars and the service of food and beverages as required. To initiate correct charges for the above.
·  To ensure all end of day procedures are carried out.
·  To ensure team understand and adhere to service standards across all areas to maximise customer satisfaction and achieve consistency.
·  To keep abreast of and adhere to relevant legislation to ensure Hotel compliance, especially fire procedures and night evacuation, ensuring that legal requirements regarding training are met and that everyone on the night team is fully conversant with roles.
·  To liaise effectively with other Managers (Reception, Conference & Banqueting) to ensure the co-ordination of these areas and ensure full handover from Late Duty Manager and to Early Duty Manager.
·  To check cleanliness of all areas of the hotel and handover completed checklists to the early Housekeeper on duty.
·  To conduct monthly night departmental meetings

The following are specific responsibilities and contributions critical to the successful performance of the position:

·  To be responsible for the night reception shift.
·  To comply with the Company Image Standards and wear your name badge.
·  To assist with guest queries, i.e. places of local interest, local travel facilities, theatres, restaurants etc.
·  To ensure that the back-up procedures are carried out at least twice nightly.
·  To ensure that the morning reports are printed and distributed.
·  To ensure that incoming faxes and messages are promptly delivered or passed onto guests.
·  Try to make yourself familiar with Hotel and Head Office and their functions.
·  Be aware of any security warnings concerning undesirable persons, either for financial or criminal reasons or being sought after by the police. Always be extra vigilant when dealing with dubious characters during the night.
·  To deal with guest requests, requirements and, if possible, complaints. This to be done promptly and efficiently..
·  To be able to make reservations for the Hotel as per the established procedure.
·  To ensure all computer files are checked nightly and increased or decreased accordingly.
·  Assist with checking-in/out guests.
·  To be aware of the special rates used at the Hotel, where to find the different categories and how to use them.
·  To have knowledge of night room service making and delivery process
·  To ensure that all monies are held in a proper manner, recorded and locked away in accordance with company standards.

What's in it for me?

Giving associates opportunities to grow and succeed is part of the company's DNA. As a company we offer unrivalled career and professional development opportunities.

Some of the fantastic benefits you would be entitled to if you joined Marriott International include:

·  Meals on Duty
·  Discounted Marriott hotel rates and Food & Beverage
·  Earn up to £150 for recommending a friend to work for us
·  Reward & Recognition programmes

Apply now to Start your Journey!

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.