Housekeeping Supervisor

Job description

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

Desired profile

Qualifications :

Housekeeping Protocol

· 
Identify and report preventative or other maintenance issues in public areas or guest rooms.

· 
Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.

· 
Respond promptly to requests from guests, Front Desk, or At Your Service requests.

· 
Identify room assignments and type of cleaning required for each room.

· 
Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.

· 
Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.

· 
Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.

· 
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.

· 
Complete incident reports for any incidents or accidents that occur during shift.

Housekeeping Quality Control

· 
Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.

· 
Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.

Housekeeping Coordination

· 
Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

· 
Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out but bags were found in the room).

· 
Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.

· 
Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.

· 
Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.

· 
Prepare and distribute room assignments to Housekeeping staff.

· 
Close out house at the end of shift to ensure assigned rooms were cleaned, and communicate issues to next shift.