Hôte(sse) Standardiste CDD

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

Missions :

Rattaché(e) à la Directrice des Services d'Accueil et sous la supervision des Chefs de Brigade, vos missions seront les suivantes :

· 
Répondre aux appels téléphoniques dans le respect des standards de qualité du Groupe Marriott

· 
Etre l'interlocuteur privilégié de nos clients

· 
Répondre aux demandes des clients et les orienter si besoin

· 
Gérer le Guest Service Center

Profil :

· 
Première expérience en hôtellerie souhaitée

· 
Anglais et français courant obligatoire, une troisième langue est un plus

· 
Personnalisation du service

· 
Excellent relationnel

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.