Guest Services Agent

Job description

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Four Points.

Desired profile

Qualifications :

About the role:

• Assist guests arriving and departing the hotel though the check-in and departure process

• Handle guest requests, inquiries and complaints effectively and efficiently

• Provide information on all facilities provided within the hotel

• Make recommendations, upsell hotel features and related services

• Assist in achieving Front Office goals such as upselling, loyalty enrolments and Guest Satisfaction scores

What we are looking for :

• Experience in a similar role within a hotel environment

• Experience with OPERA property management system

• Armed with smart solutions and a can-do attitude

• Energized in a fast paced environment

• Excellent grooming and presentation skills

• Ability to work a 7 day rotating roster with a minimum availability of three days a week

Start your career at Four Points, apply today!

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.