Guest Recognition - Assistant Manager

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Desired profile

Qualifications :

JOB SUMMARY

Responsible for developing and maintaining the acknowledgment of all Ritz-Carlton guests (to also include: VIP, repeat, long-stay and special occasion) visiting the property. Ensure all departments are aware of all guests' needs prior to arrival that will lead to a unique, memorable and personal stay. Creating loyal versus satisfied guests. Responsible for teaching and continuously energizing the Guest Recognition process throughout the hotel, including the use of Mystique to collect guest preferences.

CANDIDATE PROFILE

Education and Experience

Essential:

· 
Bachelor's Degree

· 
Ability to clearly and pleasantly communicate in English (and/or primary language of hotel's location) with guests/visitors and coworkers in writing, by telephone, and in person.

· 
Strong ability to forge professional relationships with guests and co-workers.

Desirable:

· 
Two years experience as a Guest Relations/Guest Recognition Supervisor in a luxury hotel.

· 
Office management or computer application skills.

· 
OPERA, Cognos, & GXP knowledge.

· 
Previous Front Desk Reservations and/or guest relations' experience

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.