Franchised Night Auditor

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at: mplsairportmarriottjobs@columbiasussex.com

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Columbia Sussex Corporation . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

·  Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
·  Operate telephone switchboard station.
·  Respond to and resolve guest requests, including wake-up call requests.
·  Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
·  Review shift logs/daily memo books and document pertinent information in logbooks.
·  Process all payment types such as room charges, cash, checks, debit, or credit.
·  Count and secure bank.
·  Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date.
·  Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Job Requirements

·  Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
·  Ensure uniform and personal appearance are clean and professional.
·  Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect.
·  Support team to reach common goals.
·  Comply with quality assurance expectations and standards.
·  Welcome and acknowledge all guests according to company standards.
·  Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
·  Maintain awareness of undesirable persons on property premises.
·  Perform other reasonable job duties as requested by Supervisors.

This company is an equal opportunity employer.

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