Fitness Professional

Job description

Job Number 24072790
Job Category Golf, Fitness, & Entertainment
Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY:

This position reports to the Fitness Supervisor and works in the Fitness Centre. Primary responsibility is to deliver excellence in quality Fitness services to members/guests/visitors/ in a timely, courteous and efficient manner. These services are inclusive but not limited to providing towels, water bottle, headset, exercise shoes, and other equipment Members/Guests are asking for. Escort clients to and from the fitness facilities and attending to any immediate needs throughout members’/guests’ gym visit. Member/Guest follow-up will be expected. Equipment and exercise knowledge will be a focus to assist in building successful fitness programs.

It will be expected of the Fitness Professional to perform up to a limit of 5 hours of personal training with clients during his/her 9 hour shift. Outside his/her shift, the Fitness Professional can provide additional personal training sessions during the Fitness Center’s opening hours 6:00am – 9:30pm. It is expected that the Fitness Professional will perform a minimum of 4 hours of Group Exercise classes during the week and take part in teaching Jr. Gym classes for kids.

Further tasks will be to ensure cleanliness of all Cardiovascular Machines, Strength Exercise Machines, Free Weights and Racks, and any other Fitness Equipment or facilities that needs attention, inclusive but not limited to floors, walls, windows, window ledges, benches, Squash Court and Fitness Centre Reception Area.

The primary responsibilities of the role include: 

Fitness Centre:

·  Handle all guest requests expediently and courteously in an accurate, complete and timely manner
·  Ensure that all equipment is properly cleaned, stored and secure when not in use
·  Assist members and guests in performing exercises in a safe and accident free manner
·  Ensure that adequate supplies of water, cups and towels are available at all times, and remain present in the gym when not engaged in personal training or doing Group Exercise classes
·  Maintain a focused and dedicated attitude towards achieving overall Sports Club & Spa revenue goals
·  Full understanding of the Sports Club and Fitness Centers’ classes and activities
·  Assist the Fitness Supervisor in maintaining and updating relevant reports and documentation

Area Ownership:

·  Assist the leadership in maintaining a clean, safe and accident free environment
·  Perform gym coverage tasks of the Fitness Supervisor in her/his absence
·  Assist in making the Roster, Group Exercise schedule, and contacting suppliers in case of any repair and maintenance issue
·  Be an ambassador for The Ritz-Carlton Company

Fitness Center Services:

·  As ambassador for The Ritz-Carlton Company always extending a Warm, Genuine and Personalized Welcome to all members and guests who visit our facilities
·  Anticipate and fulfill each guest’s wish by offer water, towels, headset and any other equipment that s/he might need to make his/her fitness experience superb 
·  In a proactive and engaging manner extend assistance if and when guests are performing unsafe and potentially harmful moves and exercises
·  Display manners and politeness worthy of Ladies & Gentlemen serving Ladies & Gentlemen by always extending a Fond & Engaging Farewell thanking them and welcoming them back

Training and Development:

·  Participate in ad hoc on-the-job individual and team trainings as needed, which is aimed to ensure that all team members have the adequate job and product knowledge 
·  Partake in weekly / bi-weekly Key Responsible Area meetings with Fitness Supervisor
·  Report to Fitness Supervisor to rectify any lack in knowledge immediately
·  Continuously re-certify her/himself and stay informed about all new developments and training techniques already on the marked and entering the marked 

Communication:

·  Ensure that all communication with external and internal guests is complete, accurate, engaging and positive 
·  Ability to maintain confidentiality of all guest information and pertinent hotel data
·  Attend designated KRAs, development reviews, meetings, daily line-ups and communicate all challenges and successes with the rest of the team
·  Promptly, accurately and consistently report all guest incidents and how they were solved.

Experience / Qualifications:

·  Must have a minimum of 1 year experience in similar position with The Ritz-Carlton or similar hotel company
·  Must have a minimum of 1 year experience in performing Group Exercise Classes to music
·  Level 2 Fitness Professional. Professional in Yoga, Zumba, Pilates, Stretching

Education: 

·  High School Diploma or equivalent required
·  Must possess a current internationally recognized Personal Training Certificate
·  Must possess a current internationally recognized CPR card

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.