IT-Support Service Desk Agent (m/f/d)

Job description

In our IT Service Desk, you will support our worldwide colleagues in managing Kühne + Nagel's extensive facets of the IT world.

Your Role

IT support at a global player like Kühne + Nagel does not only mean the resolution of technical issues. In an international environment you will be valued as a competent consultant in all technical matters - because your support will ensure that our IT operations run as planned. Become a part of this exciting department and get to know the open-minded culture of Kühne + Nagel!

Your Responsibilities

·  User support in the scope of problem solving, solution finding and technical support
·  1st Level IT Support with incidents, service requests and changes
·  Identification, categorization and documentation of tickets according to predefined workflows
·  Coordination with other technical departments for rapid error analysis and problem solving
·  Remote installation of client software and peripherals
·  Manage user accounts and rights in Microsoft Active Directory according to IT security policies and standards

Your Skills and Experiences

·  Preferably basic knowledge of MS Active Directory and MS Exchange as well as Win7 and Win10
·  Knowledge of ITIL is advantageous
·  Very good German language skills, English or either Portuguese, Spanish or Dutch are advantageous
·  Good service orientation and communication skills

Good Reasons to Join

At Kühne + Nagel you will always be part of a motivated and dynamic team - because great things can only be achieved together. Accompany us on our journey with the vision of making our innovative logistics solutions even better and be part of a successful and innovative company that is one of the market leaders in the branch. We offer you real career and personal perspectives at a future-proof workplace and support you with regular training and further education. Because our success stands and falls with the people who make it possible for us - therefore we do our best to take you on board in the long run!