IT-Support Service Desk Agent (m/f/d)

Job description

Job description

IT Support at Kuehne + Nagel is more than just solving technical problems. At our newly founded IT Service Desk you will support our international colleagues in the whole EMEA region. You are the first point of contact and act as a consultant concerning all technical and IT related matters.
Your support is essential for our colleagues to be able to work trouble-free and, therefore, a crucial part of our overall success. Be part of our motivated team and join us at this exciting time - your knowledge and expertise are indispensable! 

Your tasks and responsibilities

·  User support in the scope of problem solving, solution finding and technical support
·  1st Level IT Support with incidents, service requests and changes
·  Identification, categorization and documentation of tickets according to predefined workflows
·  Coordination with other technical departments for rapid error analysis and problem solving
·  Remote installation of client software and peripherals
·  Manage user accounts and rights in Microsoft Active Directory according to IT security policies and standards

Your skills and experience

·  Preferably basic knowledge of MS Active Directory and MS Exchange as well as Win7 and Win10
·  Knowledge of ITIL is advantageous
·  Very good German language skills, English or either Portuguese, Spanish or Dutch are advantageous
·  Good service orientation and communication skills

Good reasons to join

We are one of the leading logistics companies worldwide and constantly achieve growth. Not least of all this is led by our employees who make the difference! We want to make sure that you feel comfortable with us, which is why we encourage open communication as well as reliable guidance through your leader.  In general we want you to feel good and with us you can enjoy corporate benefits like supplemental health insurance, company pension scheme and employment benefits to encourage capital formation.

Contact

Any questions?
Get in touch with our HR Recruiting Team+49 (0)4030333-1261

About Kuehne + Nagel

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

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Reference Number: req40163