We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.There is a great learning and development platform that's tailored for your individual needs. Our virtual learning facilities are always at your disposal to help you and give you the opportunity to realize your personal and professional aspirations.We also provide Room to be Involved. You will have the opportunity to integrate and work with great teams, know what is going on and make a real difference in your workplace.Most importantly, we'll give you Room to be Yourself. Whoever you are wherever you come from, IHG will welcome you and allow you to build a career.
Your day to day
• Process all incoming and outgoing calls accurately and courteously• Records and controls accurately wake up calls• Pages guests in co-operation with concerned departments• Records all entries on traffic sheets• Assists guests with international calls and directory queries• Calls guests by name whenever possible• Pages staff member when requested• Abides by principles of guest privacy• Handles guests needs or requests and reports complaints to the Telephone Supervisor• Report on logbook daily• Bill call costs• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook• Comply with Company Grooming Standards• Comply with Time and Attendance Policies• Demonstrate service attributes in accordance with industry expectations and company standards including:• Being attentive to Guests• Accurately and promptly fulfilling Guests requests• Anticipate Guests needs• Maintain a high level of knowledge which affects the Guest experience• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager• Comply with the Company’s Corporate Code of Conduct• Familiarize yourself with the company values and model desired behaviors• Perform tasks as directed by the Manager in pursuit of the achievement of business goals
What we need from you
We want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and: Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced. Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.
What we offer
Your opportunity to grow: We encourage you to challenge yourself, to show how much you can grow and how far you can go. Everyone who joins us can expect access to first-class learning driven by the path you want to take.• Great start with our onboarding programmes• Diverse training methods to suit all learning styles and access to hundreds of learning courses through MyLearning – our global learning platform Our Benefits: At IHG, we are committed to creating an environment where our people are happy and love coming to work. We do this by:• Providing competitive pay and loads of great benefits• Caring about you in the workplace• Helping you to have the right work/life balance. Flexible working arrangements to help balance work and home life • Global recognition programme.• Recognizing teams and individuals that make great contributions• Discounted hotel room rates for you and your friends & family around the worldEmployee discounts and special offersColleague restaurant facilitiesUniform