Room Attendant

Job description

Description

What's the job ?
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.The role of Room Attendant is primarily to clean the guest rooms in accordance with hotel standards, to report maintenance deficiencies within the guest rooms, and to maintain the relevant pantries and service areas in an orderly manner. This role may from time to time also be required to assist in other activities within the department.The role requires a considerable physical stamina, self-discipline, and time management. A critical attention to detail is extremely important. The role is very hands-on, requiring a great deal of physical activity.
YOUR DAY-TO-DAY
• Cleaning and preparation of guest rooms in accordance with hotel quality standards, in a timely manner, using the I Clean “one and only way” system of cleaning. • Assisting as needed with guest requests.• Continuously seeks to impress our guests and exceed their expectation.• Commitment to perform at the best possible level• Mentoring and on-the-job training of new Housekeeping staff within the assigned unit, so as to assist in achieving and maintaining quality standards. • Reporting & monitoring maintenance issues in the bedrooms, corridors or wider hotel via HOTSOS. • Ensuring pantries are clean & tidy and to take responsibility for ensuring they are well stocked. • Participation in other departmental activities as necessary.• Personal responsibility & attention to detail through effective time management and organization of work. • Maintenance of impeccable personal grooming as representative worthy of the hotel.
ACCOUNTABILITY AND QUALIFICATIONS AND REQUIREMENTS
You will report to the Assistant Executive Housekeeper and Executive Housekeeper. • Good verbal English, good ability to read English.• Previous experience as Room Attendant in a 4/5 star property is desirable.
WHAT WE NEED FROM YOU
• A genuine desire to consistently create an engaging and luxury atmosphere for all of our guests at every opportunity and interaction with them.• An engaging and naturally confident personality that seeks to interact with guests and other associates• The ability to manage conflict, handle and receive negative feedback and at all times being able to maintain a friendly, empathetic demeanor during this high pressure touch points• The ability to lead and inspire others, you are a key component to owning the guest’s arrival and departure experience and as a result in your strive for perfection to do this you will need to be prepared to identify and address shortfalls in executing this and make changes to improve it • The ability to remain focused and committed when timelines, deadlines and priorities change – as we are in the people business the best laid plans will always change and you will need to be able to think on your feet and adapt accordingly • The ability to demonstrate True Hospitality at every opportunity and fulfil the role as an InterContinental Brand Ambassador.• To be an effective, efficient and confident communicator across all departments and at any level – we see you as a Housekeeping champion, therefore you have to be able to drive and communicate your passion to anyone, you want an exceptional guest experience and you have to make this known!• The ability to work as part of a team, hands on, across departments, in other areas and with an approach that you are happy to get involved to get things done • The ability to demonstrate an approachable open and friendly demeanor at all times, remaining calm under pressure and with the skillset and ability to proactively troubleshoot and offer solutions when necessary, recognizing when to escalate if required.• To have an open book approach, knowledge is power and it is important that you believe in sharing all of your gathered information and experience across the business so that all of us can benefit from it in order to deliver and to drive an exception guest experience • Without a doubt you are a motivated, confident, engaged, enthusiastic self-starter passionate about what you do!How do I deliver this ?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest needsTrue Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner