Reservations Supervisor - Crowne Plaza Sydney Darling Harbour

Job description

Description

About us

Opening in March 2020 and located on the corner of Sussex and Bathurst Streets, the newly built Crowne Plaza Sydney Darling Harbour is 152 modern guest rooms and suites vertically suspended in a prime position. Just a 5-minute stroll to the CBD’s commercial and transport hub, the lively Darling Harbour precinct and the International Convention Centre. Access is easy and fast from Town Hall Train Station — only a short 3-minute walk from the hotel.

Guests will unwind in design-led, modern and spacious rooms with the latest technology at their fingertips. With 3 restaurants and bars throughout the hotel, breakfast, lunch, after-work drinks and dinner are all taken care of. Our sleek contemporary spaces are perfect for meetings, private dinners, cocktail receptions or special events, allowing guests to transition effortlessly from 9-to-5, to 5-to-9. And then there’s the spectacular views from our roof-top where guests can make a splash in our Instagram-worthy floating infinity pool.

Your day to day

As Reservations Supervisor, you'll effectively manage the Reservations function of the hotel to ensure a positive delivery of guest experience whilst maintaining inventory balance and rate parity across channels. This role will support the Director of Sales & Marketing in managing Revenue systems in and effectively developing the capability of the Reservations and Front Office team members reservations capability. As the main point of contact for group reservations this position will also work closely with IHG Revenue, Sales & Marketing, Crowne Meetings and Front Office teams. 

It is anticipated this role will begin in mid January 2020.

What we need from you

·  Minimum 2 years of demonstrated Front Office/Reservations experience, preferably with team leader or supervisory experience. Hotel/hospitality experience advantageous but not essential
·  Bachelor’s degree / higher education qualification / equivalent in Hotel Administration or Sales/Management
·  Budgeting, profit/loss concepts, percentages, calculations and variances are utilised frequently so strong numerical understanding will be key
·  Excellent stakeholder management skills and ability to collaborate effectively with each department on groups and projects accordingly
·  Excellent written and verbal communication skills
·  Competent in using both Opera Property Management System and integrated Point of Sale and channel management systems and a good understanding of hotel systems and revenue management principles is advantageous
·  Strong organisational skills and ability to prioritise workflow and workload individually and across the team
·  Experience working with teams and demonstrated leadership capability
What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discounts and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.