Instant Service Agent - InterContinental Los Angeles Downtown

Job description

Description

About us
Do you see yourself as an Instant Service Agent? What's your passion? Whether you're into sports, shopping or spending time with your pet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Your day to day
FINANCIAL RETURNS- Notify management of any malfunctioning telephone equipment or accessories.PEOPLE:- Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.GUEST EXPERIENCE- Respond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines.- May provide wake-up calls to guests rooms if this is not an automated phone system function.RESPONSIBLE BUSINESS- Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination. - Provide callers with local directions and general information in a courteous and accurate manner.- Act as central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.- May operate in-house paging system as well as serve as base communications with security and maintenance departments.- Perform other duties as assigned such as recording incoming packages, mail, or faxes and promptly notify guests.QUALIFICATIONS
What we need from you
Basic reading and writing plus six months experience as a phone/switchboard operator. Must speak fluent English. Other languages preferred. This job requires ability to perform the following:- Speak, listen, and use a keyboard to type or route messages, usually done while sitting down. Other:- Communication skills are utilized a significant amount of time when interacting with guests and callers;- Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.- May be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? Please click 'Apply Online' and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans