IHG Academy - Housekeeping - Crowne Plaza Amsterdam - South

Job description

Description

About us
What's your passion? Whether you're into football, music or skiing at IHG we're interested in YOU. At IHG we welcome intern’s people who apply the same amount of care and passion to their internship as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Crowne Plaza Amsterdam-South offers each guest a diversity of facilities. The hotel offers 207 rooms. Besides that, the hotel has great bar and restaurant, hotspot of the “Zuidas”: Manhattan Lounge-Bar and one o one restaurant. In addition, the hotel has its own fitness centre, a club lounge and banquet and conference facilities
Your day to day
KEY FOCUS POINTS FOR THIS ROLE• Dividing tasks and giving instructions to housekeeping employees. Introducing new employees through practical instructions and monitor the work progress, work quality and the use of equipment.• Making a planning based on hotel occupancy and employee availability.• Ordering necessary cleaning products and guest supplies at the Purchase department.• Giving instructions, answering questions and solving problems of employees.• Providing and leading on-the-job trainings to the Housekeeping employees.• Keeping in contact with the Front Office employees to have a good internal communication.• Handling complaints, comments and questions of guests, providing information and services.• Providing information to guests in a correct and welcoming way, also in a different language.• Checking all rooms, public areas and public toilets by following a schedule and checklist.• Being aware of the Fire Life Safety and Safety Standards of your department and knowing how to use these.• Checking if all the lamps and equipment are working, signalizing defects and damages and anticipating on that by informing the Maintenance department.• Being up-to-date with all tasks and operations within the Housekeeping department, occupancy levels for the upcoming week, room statuses and administrative tasks.• Solving problems that occur.
What we need from you
YOU DISPLAY THE FOLLOWING COMPETENCES• English fluently verbal and in writing• Dutch is a big plus• Stress resistant• Attention of details• Able to set priorities• Good communicative skills• Hospitable• Hands on mentality Middle or higher level Hotel School or Hospitality Management.
What we offer
A great learning & developing environmentRoom to be yourselfAllowance of € 500,- gross per monthUniform / dry cleaning uniform providedFree lunch/dinner in staff restaurantA great diverse team that loves to share knowledge and experiences