Houseperson - Hotel Indigo - Los Angeles Downtown

Job description

Description

About us
A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings new discoveries, fresh experiences, and unexpected ideas.And just like our hotels, no two colleagues are the same. So we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests.
Your day to day
In this role you will assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas and guest rooms. Deliver and retrieve items requested by guests and housekeeping staff. Help maintain the standard of cleanliness throughout the hotel.DUTIES & RESPONSIBILITIES:- Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.- Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry. Remove garbage and recycling items from carts and dispose accordingly.- Clean and prepare all room attendant carts and closets for next day.- Assist with sending of soiled linen for cleaning. Log bin weights in the book. Receive fresh linen from Laundry company and distribute evenly to all room attendants.- Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and mop floor, remove non-floor closet items and store in appropriate areas.- Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.- Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, hotel exterior, stairwells, and other public areas for assigned floors.- Vacuum and maintain cleanliness on all guest floors.- Collect and wash all coffee mugs and glasses in the Kitchen. Return back on floors when ready.- Report to supervisor needed repairs or unsafe conditions.- Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.- Promote teamwork and quality service through daily communication and coordination with other departments.- May regularly assist with deep cleaning projects.- May assist with lobby/laundry duties as needed, as well as with guest room cleaning as needed.- Refer to attached additional job responsibilities and Health & Safety duties and responsibilities- Assist with other duties as assigned.
What we need from you
Basic reading, writing, and math skills. Must speak and comprehend English. Some previous housekeeping experience required.Other:- Communication skills are utilized a significant amount of time when interacting with guests and employees.- Reading and writing abilities are utilized often when reading assignments and completing checklists.- Must be available to work different shifts, including late evenings, overnight shifts, weekends, and holidays.This job requires ability to perform the following:- Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 100 pounds- Frequently standing up and moving about the facility- Frequently handling objects and equipment to maintain the facility- Frequently bending, stooping, and kneeling
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.