Housekeeping Supervisor, InterContinental Boston

Job description

Description

About us

Do you see yourself as a  Housekeeping Supervisor ?

For over 70 years, the InterContinental ® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs; inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

HOTEL OVERVIEW :

InterContinental ® Boston is a landmark of luxury; top rated on Trip Advisor for Boston hotels, named a ‘Top Place to Work’ by The Boston Globe, rated as one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental ® Boston.

Your day to day

POSITION OVERVIEW: Supervise and inspect the work of housekeeping colleagues to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES & RESPONSIBILITIES:

·  Perform desk opening duties and prepare daily room assignments
·  Assist with scheduling and control daily attendance to ensure proper coverage.
·  Monitor payroll programs and prepare bi-weekly payroll closing reports
·  Conduct daily team meetings, attend other meetings as necessary
·  Monitor performance and recommend disciplinary action in accordance with company rules and policies.  Alert management of potentially serious issues.
·  Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. 
·  Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
·  Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
·  Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
·  Prepare supply inventories and ensure appropriate par levels
·  Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, turndown reports, productivity reports, etc.
·  Promote teamwork and quality service through daily communication and coordination with other departments. 
·  May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
·  Report, turn in, and/or log all lost and found items according to established procedures.
·  May regularly assist with deep cleaning projects.
·  Assist with other duties as assigned.
What we need from you

QUALIFICATIONS:  High School Diploma or equivalent is required. Some college is an asset.  A minimum of two years of housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English, other languages preferred. 

·  Communication skills are utilized a significant amount of time when interacting with guests and employees.
·  Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
·  Basic mathematical skills are used occasionally.
·  May be required to work nights, weekends, and/or holidays.

This job requires ability to perform the following physical requirements:

·  Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
·  Frequently standing up and moving about the facility
·  Frequently handling objects and equipment to maintain the facility
·  Frequently bending, stooping, and kneeling
What we offer

BENEFITS:

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.