Guest Service Associate - Housekeeping

Job description

Description

About us
IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world.Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®.Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.
Your day to day
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path.• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example• Keep your supervisor updated on room service progress and alert them to any repairs needed• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed • Be organised - keep on top of supplies and amenities and always try to minimise waste • Reunite items with owners – and log any lost and found property • Look smart – wear your uniform with pride • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping• Report, turn in, and/or log all lost and found items according to established procedures• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service• May regularly assist with deep cleaning projects• May have turndown duties• May assist with other duties as assigned
What we need from you
• It’s a physical role and you’ll be on your feet most of the day, so fitness is important• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects• You’ll might need to bend and kneel to complete some activities
What we offer
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path.At IHG, you enjoy a competitive financial and benefits package which include healthcare support and global hotel room discounts. Your achievements will be recognised and your loyalty rewarded but most of all, we’ll give you room to grow!