Guest Service Agent (Chinese Speaking)

Job description

Description

About us
Perfectly located in Ayala Center, Holiday Inn® & Suites Makati provides both business and leisure travelers the convenience of staying in a Makati hotel with direct access to the Glorietta Shopping Mall. Take a leisurely stroll and discover tourist attractions in Makati or having an easy access to financial institutions and the Manila International Airport. After exploring the city, relax in our contemporary guest room appointed with free Internet access and all the modern amenities that you need for a stress-free stay. Cap a busy day by unwinding in our outdoor pool or by enjoying a meal in our restaurant.
Your day to day
As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.Responsible for establishing and maintaining mutual understanding and goodwill between Chinese guests and management.
What we need from you
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to• Able to read and write English• Able to read, write and speak Chinese· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories· Fluency in the local language - extra language skills would be great, but not essential· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers· Flexibility - night, weekend and holiday shifts are all part of the job· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential· Experience - ideally you’ll have spent at least one year in a front desk or guest service position· Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
What we offer
In return, you will receive a fantastic benefits package including duty meals, a laundered uniform, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.