Guest Relations Coordinator -InterContinental Los Angeles Century City at Beverly Hills

Job description

Description

About us

Do you see yourself as a Guest Relations Coordinator?  What's your passion?  Whether you're into skiing, board games or just playing with the kids, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we're looking for more people like this to join our friendly and professional team. 

Ideally located on Avenue of the Stars in Century City, the InterContinental Los Angeles Century City at Beverly Hills Hotel is just minutes away from Beverly Hills and close to LAX airport, Santa Monica and Hollywood. Our property offers 364 elegant guest rooms, including 150 spacious suites, all with private balconies and inspiring panoramic views of the ocean or the Hollywood Hills. Dedicated to providing guests with exceptional service, the InterContinental Los Angeles Century City at Beverly Hills evokes a unique combination of understated elegance and modern luxury.

Your day to day

JOB OVERVIEW:

Provide a check-in/check-out environment and hotel experience for VIP and special key guests that distinguishes our brand from the competition and delivers superior service and value.

 

DUTIES AND RESPONSIBILITIES:

·  Greet VIP guests and conduct special check-in and check-out services for these guests. Communicate with Front Office about arriving VIP guests and communicate any changes needed for their stay in a timely and accurate manner.
·  Identify return guests and VIP’s in advance. Assign premium guest rooms and coordinate closely with other departments to forward relevant information.
·  Deliver and/or coordinate the deliver of services and/or amenities (such as flowers) to VIP guests. Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest.  Coordinate and/or confirm reservations as needed.
·  Respond appropriately to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.  Log all guest complaints or concerns, coordinate the dispatch of work orders to the appropriate department and staff, and escalate appropriate issues to management.
·  May provide assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. for assigned guests.
·  Perform other duties as assigned.

 

What we need from you

Qualifications and Requirements:

High School diploma or equivalent and 1 year of guest/customer service experience. Hotel experience and some college preferred.  Must speak fluent English.  Other languages preferred.

 

This job requires ability to perform the following:

·  Frequently standing up or moving within the facility
·  Carrying or lifting items weighing up to 50 pounds
·  Handling objects, products and computer equipment
·  Bending, stooping, kneeling

 

 Other:

·  Communication skills are utilized a significant amount of time when interacting with others; guests and third parties.
·  Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
·  Basic mathematical skills are used frequently.
·  May be required to work nights, weekends, and/or holidays.

 

Work Area:  Guest Relations Services Center.

 

What we offer

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? if you are interested in any of these positions, log onto our website at www.careers.ihg to see our job qualifications and apply directly online.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans