Guest Relations Agent - Voco Dubai

Job description

Description

About us

Reliably Different - Welcome to voco™ Hotels, IHG’s new upscale brand. We call our Hotels voco™ – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco™ is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco™ Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco™ Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco™ hotel opened in November 2018 in Gold Coast, Australia and the first voco™ Hotel across IMEA is voco™ Dubai. voco™ Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It’s location on the vibrant Shiekh Zayed Road is also connecting it to many day time and no delights of the city, moments from shopping, dining and entertainment experiences.

Your day to day

Guest Relations Agent  will perform the following tasks to the highest standards:

·  Implement guest recognition and guest contact programs.
·  Implement repeat guests and other related programs as well as updating guest profile with pertinent information and general comments.
·  Implement guest birthday program and ensure that all birth dates are registered and corresponding amenities are delivered.
·  Prepare and distribute welcome cards and amenities.
·  Constantly check reservations to ensure that guest with special requests are handled correctly.
·  Work with other departments to ensure proper handling of special requests and amenities placed in guestrooms (i.e. flowers, special occasion cakes, amenities, etc.)
·  Conduct regular inspection of rooms and liaise with housekeeping or engineering on deviation from standard set-ups. Coordinate with In Room Dining for room set-up and amenities.
·  Meet and escort all arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner. Give a complete introduction of the hotel and its facilities, pointing out fire evacuation routes.
What we need from you

You will need to be flexible with working hours and be a team player You should have a minimum of 1 to 2 years experience working in Front Office, You will be an enthusiastic individual who can communicate easily with both your fellow team members and guests, You will bring with you strong interpersonal skills and excellent command of written and spoken English is required Additional language will be an advantage.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.