Guest Relations Agent - InterContinental Los Angeles Downtown

Job description

Description

About us
Do you see yourself as a Guest Relations Agent? What's your passion? Whether you're into sports, shopping or spending time with your pet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Your day to day
Provide a check-in/check-out environment and hotel experience for VIP and special key guests that distinguishes our brand from the competition and delivers superior service and value. • Deliver and/or coordinate the delivery of services and/or amenities (such as flowers) to VIP guests. Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Coordinate and/or confirm reservations as needed. • Identify return guests and VIP’s in advance. Assign premium guest rooms and coordinate closely with other departments to forward relevant information. • Greet VIP guests and conduct special check-in and check-out services for these guests. Communicate with Front Office about arriving VIP guests and communicate any changes needed for their stay in a timely and accurate manner. • Respond appropriately to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Log all guest complaints or concerns, coordinate the dispatch of work orders to the appropriate department and staff, and escalate appropriate issues to management. • May provide assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. for assigned guests. • Perform other duties as assigned.
What we need from you
High School diploma or equivalent and 1 year of guest/customer service experience. Hotel experience and some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following:• Frequently standing up or moving within the facility• Carrying or lifting items weighing up to 50 pounds• Handling objects, products and computer equipment• Bending, stooping, kneeling Other:
What we offer
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please click 'Apply Online' and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans