Front Desk Agent-InterContinental Washington DC The Wharf

Job description

Description

About us

InterContinental Washington D.C. – The Wharf is the newest addition to the reimagined Wharf neighborhood. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. – The Wharf enjoys the most incredible waterfront views of D.C. Modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

 

InterContinental Washington D.C. – The Wharf brings sophistication to its contemporary style, allowing guests to feel home at The Wharf. Featuring Kith/Kin, an Afro-Caribbean restaurant by James Beard Winner Executive Chef Kwame Onwuachi’s influential heritage. As well as a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full service spa, The Wharf Spa by L'Occitane. 

Your day to day

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests   

Check guests in, issue room keys, provide information on hotel services and room location

Ensure required identification is taken from guests at check-in in line with local legislative requirements

Answer phones in a prompt and courteous manner

Up-sell rooms where possible to maximize hotel revenue

Answer, record and process all guest calls, messages, requests, questions or concerns

Record guest preferences in the system

Check guests out, including resolving any late or disputed charges

Accurately process all cash and credit card transactions using established procedures

Issue, control and release guest safe-deposit boxes in line with hotel procedures

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

Take action to solve guest problems/complaints using appropriate service recovery guidelines

Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

     Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

 

What we need from you

Frequently standing up behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds / 23 kilograms

Handling objects, products and computer equipment

Basic computer skills to operate various property management and reservations systems, etc.

Being passionate about people and service

Strong communication skills essential when interacting with guests and employees

Reading and writing abilities are used often when completing paperwork, logging issues/ complaints/requests/information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem solving, reasoning, motivating and training abilities are often used

Have the ability to work a flexible schedule including nights, weekends and/or holidays

What we offer

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability, and life insurance, and a matched 401(k) program .  Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans