Front Desk Agent (Full Time) - Holiday Inn San Antonio Riverwalk

Job description

Description

About us

Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

 

The Holiday Inn San Antonio Riverwalk is located in the center of downtown San Antonio. Our hotel is nestled along the beautiful banks of the San Antonio Riverwalk, as well as steps away from beautiful historical landmarks in the downtown area. 

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Other duties will include:

FINANCIAL RETURNS

·  Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
·  Up-sell rooms where possible to maximize hotel revenue.

PEOPLE

·  Answer phones in a prompt and courteous manner.
·  Welcome guests in a friendly, prompt and professional manner.  
·  Register guests, issue room keys, provide information on hotel services and room location.  
·  Communicate any outstanding guest requests or issues to management. 

GUEST EXPERIENCE

·  Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction. 

RESPONSIBLE BUSINESS

·  Promote team work and quality service through daily communications and coordination with other departments.  
·  Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
What we need from you

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

 This job requires ability to perform the following:

·  Frequently standing up behind the desk and front office areas
·  Carrying or lifting items weighing up to 50 pounds
·  Handling objects, products and computer equipment
·  Use a keyboard to operate various property management and reservations systems, etc.

 Other:

·  Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used.

May be required to work nights, weekends, and/or holidays

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.