F&B Supervisor

Job description

Description

About us
The contemporary Crowne Plaza Brussels Airport is located a stone’s throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux. The hotel is part of “The Corporate Village” which consists of 76,000 m2 office space and is home to many national and international companies. All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace. Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service. As an F&B Supervisor you will be responsible for the daily course of business in our dynamic department (restaurant, sky lounge, bar & room service). You will be overseeing the service and quality level in all aforementioned outlets and motivate, train, coach & correct your team to achieve top notch results together. You will be responsible for your shift and the smoothly proceeding of its operations, and together with the other Supervisors you will support the Outlets Manager, Banqueting Manager and F&B Manager where needed in their work
Your day to day
• Effectively supvervise the restaurant / sky lounge / bar & room service by ensuring the following: • Oversee the implementation of standards as detailed in the departmental standards and procedures manual • Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials and any other relevant information • Encourage and motivate staff to provide optimum service during all shifts • Adhere and enforce the HACCP regulations • Adhere and enforce the opening and closing procedures • Adhere and enforce the bill paying procedures • Share recommendations and guest comments to the F&B Management and ensure correct follow up • Ensuring planning (operation and staff) and preparations are done ahead of time• Responsible for the training and coaching of team members by: • Actively checking and following up on standards with team members on a daily basis • Engage & stimulate team members by role playing activities • Have regular talks with team members and track conversations & progress • Conducting mid-year and end-of-year reviews• Assisting in ordering wine, alcohol and all other non-food items in cooperation with the Banqueting Service Manager, Restaurant Manager & F&B Director• Stock control• Develop and implement promotions calendar for F&B products in all outlets• Anticipate market changes and review operational standards when necessary• Actively pursue cost saving measures• Recycle!
What we need from you
· Look smart – wear your uniform with pride· Great communication skills· You have an affinity with Food & Beverage, Hospitality is your hobby· You are eager to learn· You love to motivate and support the team· You can solve problems and communicate them effectively as they arise· You are a great team worker, are able to lead a team and be a part of it;· You have good business awareness and strive for success in every way· Fluent in English and French/Dutch
What we offer
We’ll reward all your great work with a great salary and benefits – including great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.