Travel & Expense Global Tier 2 Support

Job description

As Travel & Expense Global Tier 2 Support, you will provide support to IBM employees who are struggling with any aspect of T&E process, but whose queries are more complex, as "simpler" queries can be solved by Tier 1 support already.

You will be working in a team of 6 team-members, with all countries globally, cooperating with other T&E teams to solve employee queries and working continuously to improve the T&E process and employee experience.

Your main tasks will be:

- solve employee queries in effective, efficient, timely manner with the goal of providing support to improve employee experience,
- track all queries being assigned to you by team-lead on a daily basis to execute any action necessary, send follow-up notes, reminders, etc. to ensure employee is updated every 2 business days on the status of their case,
- recognize any patterns that might occur and coordinate with other team-members to solve system issues as soon as possible on global level.
- cooperate and communicate with other teams (T&E, Finance, Tax, HR, etc.) to solve employee queries,
- recognize and create updates to Tier 0 (online sources and chat BOT) content to improve available materials for self-help.

Auto req ID

287410BR
Required Education

Bachelor's Degree
Role ( Job Role )

Travel & Expense Professional
State / Province

LJUBLJANA
Primary job category

Human Resources
Company

(0120) IBM Slovenija d.o.o.
Contract type

Fixed Term - Short Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

CHQ/OTH
Preferred Education

Master's Degree
City / Township / Village

LJUBLJANA
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

- Advanced understanding and fluent speaking, reading, writing English skills.
- Advanced knowledge and understanding of Microsoft Excel and Word.
- Ability to work in a team and cooperate with multiple teams world-wide.
- Motivation to improve and reinvent process and practices constantly.
- Ability and willingness to solve issues and understand root causes so they do not occur again.
Country/Region

Slovenia
Preferred Technical and Professional Experience

- Any additional foreign language.
- Understanding of business traveler needs before, during and after travel.
- Ability to communicate in a concise and constructed manner via email.
- Willingness to learn and obtain new knowledge constantly.
- Understanding of IBM Global Travel Policy and country specific, Concur tool and / or Zendesk tool.
Secondary Job Category

Other Human Resources
Eligibility Requirements

.
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.