Why should you join the team?
Even though we are part of an enterprise business, we are a fun and collaborative team, which gets it all done. We are gathered from all corners of the globe, from Sofia to Rochester, from Milano to Singapore.
Two important things about the team are that we treat everyone the same, regardless of whether you are an intern who started yesterday or a senior member of this group. It's not a team of “yes people”. Our manager loves nothing more than good counterpoints to his arguments.
Also, what we do matters. For such a small team, we make a huge contribution to IBM's overall results. More importantly, we change the industry in the way we work with our client.
We'll discuss the specifics of what we do with the candidates during the interviews, but for now, suffice it to say that we are focused on maintaining the infrastructure which lies under IBM i operating system.
For our Brand Remote Technical Support team, we're looking to hire Technical Support Specialist with client-first mindset and eager to learn. In this challenging role, you'll be responsible to receive and record incident related information, using a variety of tools, techniques and procedures, select appropriate actions to resolve problems. This role participates in remote technical support of IBM software products and/or systems.
• Flexible schedule to support 24x7 shift operations and on-call coverage.
• Respond to escalated customer calls, complaints, questions and queries.
• Find solutions for customers with a wide range of IBM i Server software issues including answering how-to questions, trouble-shooting defects, analyzing performance issues and collaborating across IBM product areas to resolve problems.
• Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions.
• Become a trusted resource for customer questions on IBM i Server installs/upgrades/migrations, backup and recoveries, fix maintenance and using storage and virtualized storage solutions.
•Help troubleshoot server software problems utilizing IBM team expertise, knowledge content, testing and development discussions.
•Contribute to IBM knowledge content by creating and helping to manage documentation.
•Monitor and adhere to the workload distribution needs.
•Leverage your unique talents to help grow the IBM brand and advance the IBM I Global Support Center mission.
Auto req ID
Role ( Job Role )
Remote Technical Support
State / Province
Primary job category
(0023) IBM Bulgaria Ltd.
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
Education and professional experience:
• Relevant University degree, ideally in Information Technology or Computer Science
• At least 2 years' experience working in the area of customer support
Fluency in English is a must
Skills and competencies:
• Basic Storage and Networking knowledge
• IBM i operating system knowledge
• Computer or server hardware knowledge
Preferred Technical and Professional Experience
· Customer-first mindset with high sense of ownership
· Excellent interpersonal, presentation and communication skills
· Ability to work in a high pressure, dynamic situations with a large degree of autonomy
· Second European language is advantage
Secondary Job Category
Other Product Services
Early Professional Track
Not Applicable - Professional Hire
For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.