ITIL Service Coordinator

Job description

工作内容：

1.负责优化IT基础设施和各服务系统的可用性，为客户提供高效服务.

2.提供综合管理和协调事件管理，问题管理、变更管理和可用性流程管理

职位要求：

1. 3年以上IT服务流程管理经验，精通ITIL流程准则，熟悉PMP.

2.优秀的问题诊断能力和解决能力.

3.英语可作为工作语言与外国团队或客户沟通.

Auto req ID

247268BR
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Service Coordinator
State / Province

GUANGDONG
Primary job category

Technical Specialist
Company

(0798) IBM Solution and Services (Shenzhen) Co., Ltd.
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

SHENZHEN
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

-
Country/Region

China
Preferred Technical and Professional Experience

-
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

-
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

ITIL Service Coordinator
Your Life @ IBM

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!