IBM Internship - Technical Support (Level II German Speaker)

Job description

The Technical Support Professional intern will be responsible for the maintenance and support of application systems currently running on various platforms, such as Mainframe, Client Server and WEB.
The following skills are required in addition to IT related skills:
·  application knowledge of the client business process,
·  Communication skills with end users,
·  Understanding the end user issues/concerns;
·  prioritizing issues for resolution,
·  Maintain/improve the quality of the application systems in terms of the running environment such as program library management and the creation of associated documentation,
·  Report the application maintenance status to the client in terms of change and problem management,
·  Address questions raised by end users,
·  Client IT individuals or help desk,
·  Determine/resolve problems reported from end users,
·  system operators and help desk,
·  Creation of SLA reports as well as improvement plan to maintain SLA, and Propose optimization of the business process efficiencies associated with IT technology
Auto req ID

274950BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Professional
State / Province

BUCURESTI
Primary job category

Software Development & Support
Company

(0112) IBM Romania Srl
Contract type

Fixed Term - Short Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

BUCHAREST
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Basic database understanding (how it works, query interpretation, query writing)
·  Ability to interpret/analyze code and application logs in order to troubleshoot errors
·  Problem solver, customer oriented
·  Ability to analyze, synthesize and make decisions under deadlines
·  Strong communication skills
·  Teamwork skills
·  Negotiation skills, diplomatic
·  Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
·  Willing to do on call support (from home)
Country/Region

Romania
Preferred Technical and Professional Experience

Experience in the following:
·  Windows Server 2008/2012
·  Oracle SQL / MS SQL, Oracle PL/SQL, Oracle V11.2
·  MS SQL Server 2008 R2, MS SQL Server 2012
·  Knowledge of AIX V7.1
·  Programming skills Oracle Java RT / Java 2 SDK Standard Edition V1.6 or higher, Perl
·  Programming skills Oracle-SQL, MS SQL 2008
·  Knowledge of Webtrends Analytics 9 or higher
·  .NET / C#, C++ knowledge
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

·  English: fluent
·  German: fluent
Position Type

Intern
Early Professional Track

No Track
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

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Your Life @ IBM

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Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.